E-mail or Phone? Don’t Make This Leadership Mistake!
The Perils of Communicating Offhanded Information Dave is a Vice President at a regional insurance firm. He has just hired Michelle to be a claims administrator. She works at a satellite office several hundred miles away. After a three-day orientation with Dave, Michelle has settled into her job. While Dave is her boss, she won’t […]
Is the Feedback You’re Giving Constructive or Destructive?
One-Way Communication in Contrast to Two-Way Communication Have you ever encountered this very interesting workplace situation: A decision doesn’t go the way an employee wants. His boss wants to turn this into a developmental experience for his employee. So when he gives the employee the bad news, he also tells him what his problem was, […]
Being Direct — No More Sugarcoating Bad News to the Boss
Sugarcoating Have you ever had employees who sugarcoat bad news? This works well for the moment — the boss is pleased and everything sounds great. However, this can be disastrous down the road when a sugarcoated issue mushrooms into something worse. If only we could have known about and addressed these issues sooner! This case […]
Performance Issues at Work: Ignore, Confront, or Discuss?
Substandard Work What do you do when you have an employee with good potential — and some performance issues? You have mentioned the issues to him briefly, and he became surprisingly defensive. Should you not worry about it right now, giving him time to grow? Confront him sternly and tell him this behavior is not […]
How to Raise Your Standards – Overcoming Complacency in the Workplace
Raise Your Standards What do you do when your workplace culture is very friendly, and harmonious, but standards of performance are lax? No one confronts each other about low performance and it is starting to impact the business. Should you crack the whip? Convince the president that you need to change the culture? Try to raise […]
Two Ways of Dealing With an Angry Coworker
Angry at Work How do you deal with an angry coworker who’s zeroed in on you? In this post we’ll explore two options. Hopefully you don’t have to deal with colleagues who are angry at work too often. But when you do, remember this post! The Situation You work at a fairly large financial organization. […]
In Leadership, Style IS Substance
Styles of Leadership Impact Success What makes the difference between the leader who rises steadily through the ranks of an organization versus the derailed executive whose career mysteriously jumps the track, short of expectations? A study by Psychological Associates suggests that a major factor governing executive success is leadership style. A majority of the successful […]
Organizational Vision – Know Where You’re Going – Mission Vision Values
This article lays out the importance of having a clear organizational vision–mission, vision, and values. You will learn how to develop this for your company, and how it helps create a high performance culture. Laying the Foundation for High Performance with Mission, Vision & Values “If they can put a man on the moon, we […]
Learning From a Crisis – Webinar Replay
Though the US Economy is beginning to reopen slowly, the COVID crisis isn’t over. What lessons can we learn from the current crisis and other challenging times? In their webinar “Learning From a Crisis,” PA Consultants David Rowan and Cheryl Throgmorton shared insights into the effective adaptations businesses can make during a crisis. Based on the book […]
Leading in Crisis – Webinar Replay
We’re living in unprecedented times. But that doesn’t mean we can’t still learn from the past. What are the best-practice tools and ways of thinking we can use as we’re figuring out how to lead in a crisis? Psychological Associates President Clay Hildebrand recently moderated a panel discussion with top business leaders who steered their […]
