Coping With a Ruthless Boss
Today’s scenario is about how to deal with a demanding boss who wants results at all costs, without concern for his people. Or, as some might call it, a cruel or ruthless supervisor. The Situation: Dealing with a Cruel or Ruthless Supervisor Jake is a middle manager at a tech firm. He tries to employ […]
How to Overcome Resistance to Change – Coaching Employees
Opposition to Change How do you deal with an employee who prefers the status quo and is resistant to change? Do you force them to change? Should you let them be? Or is it best to take a more collaborative approach and, if so, what does that look like? In this case study, you’ll learn […]
How to Deal with an Underperforming Employee (Actionable Tips)
Underperforming Employee Our case study today looks at how do you deal with an underperforming employee. Do you sternly tell him what he needs to do or else? Should you express your concern and leave it to him to fix it? Or is it best to lightly mention the concern, so as not to offend […]
How to Deal with Someone Who is Always Late
Unpunctual Jim is a solid team member, but there is a problem. He is unpunctual. He is often late, which causes problems among his team. How to deal with people who are always late? The Situation Charlotte leads a six-person team responsible for new product ideas at her company. The team has been meeting regularly […]
Getting Management Buy In
Management Buy In is Missing When you have a great idea for your organization, but management is not supportive, it can be very frustrating. What should you do? In this case situation, we’ll explore the issue and give you some actionable suggestions on how to attain management buy in. The Situation You are a middle […]
The Art of Questioning: Adapt Your Probes to the Other Person’s Behavior
Effective Questioning Adapts to the Person When you’re pulled in so many different directions at work each day, time is precious. It can feel easier to send another e-mail than to have a one-on-one conversation. But does e-mail really save time? Your recipient can potentially misunderstand the tone of your message, or you might spend […]
3 Tips for Effective Listening
The Power of Listening Have you ever been frustrated by someone who doesn’t listen? Listening is a wonderful gift. It doesn’t cost anything to listen better–just a little time and your attention. Being heard makes employees feel motivated, involved, and successful. Listening at Work However, effective listening is too often lacking in business. In this […]
What If You Lose Your Cool at Work? Managing Interpersonal Conflict
Facebook Twitter Linkedin Raise Your Standards What do you do when your workplace culture is very friendly, and harmonious, but standards of performance are lax? No one confronts each other about low performance and it is starting to impact the business. Should you crack the whip? Convince the president that you need to change the culture? […]
How Do You Talk to Someone Who Doesn’t Want to Talk?
Facebook Twitter Linkedin Uncommunicative How to talk to someone who doesn’t want to talk to you? Do you gently ask what’s the matter? Should you try to let them vent their emotions? Or is it best to reschedule the meeting? In this case study, we’ll explore the pros and cons of all 3 approaches, and […]
My Boss Doesn’t Communicate – Dealing with Aloof People in the Workplace
Facebook Twitter Linkedin My Boss Doesn’t Communicate Dealing with an uncommunicative boss can be quite a challenge. It is hard to read what he’s thinking, or get much direction from him. How do deal effectively when your boss doesn’t converse? In this case study, my boss doesn’t communicate, we’ll explore 3 strategies. We’ll share our […]
